Roxen

To build and manage critical content management applications, developers must stay current on technical information and avoid problems that can lead to costly project delays. Customers rely on Roxen Technical Support for immediate access to support solutions that span the development lifecycle.

Please contact Roxen Sales for further information and pricing on the following support offerings.

Roxen Standard Support offering provides access to Roxen Technical Support for service call submittal and service information requests via e-mail, telephone and fax. This support will be delivered by the Roxen Support organization during normal daytime business hours, GMT +01:00, from 8:00 am to 5:00 pm, Monday through Friday, excluding holidays (Sweden).

Some of the features in Roxen Standard Support include:

• Provide instruction and reference the documentation, if applicable.
• Determine if the problem is with Roxen Products, or another software or hardware vendor. If the problem is not with one of our products, the Technical Support Engineer will nonetheless assist you and the appropriate vendor.
• Collect documentation and error files and logs from your system, and user environment to isolate and resolve the problem.
• Attempt to recreate the problem, when necessary.
• Establish a dial-up connection for diagnostics.
• Analyze test cases that replicate your problem.
• Open an Engineering Maintenance or Product Request, where applicable.

Roxen After Hours Service allows customers with valid maintenance contract who have an occasional need for Technical Support outside their standard contracted support hours, to pro-actively schedule contracted support assistance from the Technical Support organization for brief, pre-planned periods of coverage. This is a billable service.