Roxen Consulting Services offerings

Service Benefit Suggested time-span Price model
Installation Service Ensure that your Roxen product installations are properly installed and documented. 1-2 days Please contact Sales
Implementation Service Use expert resources to build a maintainable, reliable and performing site from the start. 5days - 4 weeks Please contact Sales
Maintenance Service Receive expert assistance for occasional maintenance needs. 1-5 days Please contact Sales
Upgrade Service Enjoy the latest functionality and enhancements. 1-5 days Please contact Sales
Performance Review Service Get to know where your site's bottlenecks are and plan ahead for increased capacity. 3-5 days Please contact Sales
Performance Advanced Tuning Service Ensure that your site remains responsive under heavy load and provide plenty of room to grow in the future. 2-10 days Please contact Sales
Tailored Engineering Service Enhance your Internet applications around areas of business where extra functionality is needed. 1 day or more Please contact Sales


Installation Service

Make sure your software is installed and documented properly. Roxen Customer Services can assist installing and documenting Roxen products.

Implementation Service

Use Roxen Customer Services' expert resources to build a maintainable, reliable and performing site from start. Our engineers can participate in:

  • Planning
  • Implementation proposals
  • System testing
  • Code review
  • Performance planning
  • Acceptance testing
  • Deployment assitance
  • Documentation
  • Fault tolerance planning

Roxen Customer Services implementations include:

  • Intranets
  • Extranets
  • Business sites
  • Enterprise portals
  • Media sites
  • Custom sites

Maintenance

Are you planning on moving to a new data centre or changing hardware? Roxen Customer Services offers a Maintenance Service to assist moving, re-installing and verifying your Roxen product installation for its new location.

Upgrade Service

Enjoy the latest functionality and enhancements. The Upgrade Service is designed to upgrade your site in the safest and smoothest possible way. Two kinds of services are offered:

  • Upgrade to a new maintenance version.
  • Upgrade to a new major version.

Suggested time-span for the Upgrade Service is 1-5 days, depending on the size of the installation. Single server installations will typically require less time than enterprise class installations with additional Acceleration Servers.

Performance Review Service

Find out where your site's bottlenecks are and plan ahead for increased capacity. A Performance Review Service includes in-depth analysis of templates, use of dynamically executed code, databases, cache utilization and more. Areas which can be covered at your option:

  • Templates
  • Use of dynamic code (RXML)
  • P-code compilation
  • Acceleration Server utilization
  • Databases usage
  • Cache utilization
  • Site benchmarks

Basic optimization assistance is included in this service and a detailed Performance Review Report with recommendations will be provided.

Suggested time-span for the Performance Review Service is 3-5 days, depending on the size of the installation. Single server installations will typically require less time than enterprise class installations with additional Acceleration Servers.

Note! After a completed Performance Review Service, we offer at your option a follow-up Performance Tuning Service.

Performance Advanced Tuning Service

Make sure that your site remains responsive under heavy load and provide plenty of room to grow in the future. After a completed Performance Review Service, we are able to offer this additional service to optimise and tune your site in selected areas of your choice. Roxen Customer Services offers expertise in the following areas:

  • Template optimization
  • Dynamic code optimization
  • Cache optimization
  • Load balancing tuning
  • Database access optimizations

Suggested time-span for the Performance Tuning Service is 2-10 days, depending on the size of the installation. Single server installations will typically require less time than enterprise class installations with additional Acceleration Servers.

Tailored Engineering Service

Enhance your Internet applications around areas of business where extra functionality is needed. Roxen Customer Services provides extensive knowledge and experience in the following areas:

  • Design
  • Implementation
  • Testing
  • Documentation
  • Benchmarking
  • Fault tolerance
  • Databases
  • XML
  • XSLT
  • Java
  • Pike
  • C